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At Coulter, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
When you use Coulter, you may provide us with the following types of information:
Your name, email address, and password when you register for an account.
Payment and billing details when you subscribe to a paid plan. Payment information is processed securely by Stripe. We do not store your full credit card number or payment details on our systems.
Text prompts, questions, and messages you send to the AI Assistant or recipe generator. These are used to generate responses and may be processed by third-party AI providers. AI-generated recipe outputs may be stored in association with your account for the purpose of your recipe library and safety monitoring.
If you submit a recipe issue report, we store the report reason, a snapshot of the recipe content at the time of reporting, your user identifier, and any notes you provide. This information is used solely for safety review and service improvement purposes.
If you enter dietary preferences (such as ingredients to avoid or garden data), these are stored to personalise your experience. We do not store sensitive health or medical information beyond what you voluntarily enter into the app. We do not use dietary preference data for advertising purposes.
Content you choose to record in the Service, including diary entries, harvest logs, livestock records, garden plans, seed inventories, food storage records, breeding records, and other homestead management data.
Images you upload to the Service, including photos used for Plant Doctor AI analysis, livestock records, diary entries, and other features. Uploaded images may be analysed by AI and processed by third-party AI providers.
Messages you send through support channels, contact forms, or feedback tools. This information is used to respond to your enquiry and improve the Service.
When you use the Service, we may automatically collect information such as your IP address, browser type, device type, operating system, pages visited, features used, and time spent on the Service.
We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyse how the Service is used. You can control cookie settings through your browser, but disabling cookies may affect Service functionality.
We may receive limited information from third-party services you connect or use in conjunction with Coulter, such as payment confirmations from Stripe.
We use your information to:
When you use AI features in Coulter, your prompts, questions, and homestead data may be processed by third-party AI providers to generate responses. AI inputs and outputs may be retained temporarily by those providers in accordance with their privacy practices. We recommend reviewing the privacy policies of our AI providers. We do not use your personal AI conversations to train general AI models without your explicit consent.
We do not sell your personal information for money. We may share your information with trusted third parties in the following circumstances:
All service providers are required to handle your data securely and only for the purposes we specify.
We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law or necessary for legitimate business purposes such as billing dispute resolution.
We implement industry-standard security measures to protect your personal information, including encryption, secure server infrastructure, and access controls. However, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security and are not responsible for unauthorised access beyond our reasonable control.
Depending on your location and applicable law, you may have the right to:
To exercise any of these rights, contact us at coulter-homestead@proton.me. We will respond within a reasonable timeframe.
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete that information promptly.
Your information may be transferred to and processed in countries other than your own, including countries where data protection laws may differ. We take steps to ensure that any such transfers comply with applicable data protection laws and that your information remains adequately protected.
The Service may contain links to or integrations with third-party websites and services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with Coulter.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the Service. Your continued use of the Service after updated terms are published constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us at: